General Terms and Conditions 

The following Terms and Conditions apply to buying agreements between online shop Zlatý Kříž (www.lahudkyzlatykriz.cz) and the client customer. 

Our company:
ZLATÝ KŘÍŽ spol. s r.o., address: Jungmannovo nám. č. 751/19, Praha 1 – Nové Město, 110 00 Praha 1, 
IČ: 43005641
DIČ: CZ43005641
registered in the Czech Commercial Register by the Municipal Court in Prague, Section C, File No. 4506 
Contact details: ZLATÝ KŘÍŽ spol. s r.o., Jungmannovo nám. č. 751/19, Praha 1 – Nové Město, 110 00 Praha 1 
Telephone: +420 222 519 451 
Email: info@lahudkyzlatykriz.cz 

COPYRIGHT AND TRADEMARK NOTICES

Unless otherwise specified, all materials appearing on this site, including text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Company.

PRIVACY

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number and company details. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

We use "cookies" to keep track of your current shopping session to personalize your experience and to enable retrieval of your shopping cart at any time.

WARRANTY

Our policy is simple: to leave you with a pleasant experience and a purchase worth your money. We handle any and all concerns on a personal basis, to assure satisfaction on both sides.

As the seller, we guarantee and are responsible for the highest quality of goods we sell. We are bound to provide goods that:

• correspond with your order as advertised
• are of correct weight and count
• meet standards as required by state law

Goods that require quick consumption are either marked with an expiration date or have relevant consumption and storage information provided on our website in the "product detail" section.

In the event of a purchase that is past its expiration date, we will gladly provide a replacement or refund.

We strive to make you satisfied with your purchase and will promptly resolve any issues you may have.

PLACING ORDERS AND DELIVERY

For more information, please see our "How to order" page.

You may place an order through our site, via phone or in person at one of our store locations.

We are liable:

• to have goods ready for your pick up
• to deliver goods on time to your address (if applicable)

and will provide a discount if we do not meet the agreed time frame of scheduled delivery.

If for any reason you have placed an order and had a change of mind, please contact us immediately and we will try to work things out with you.

Please note that if you do not accept an agreed upon delivery, we will charge you the delivery cost and any other costs incurred on our side.

We accept Czech crowns (CZK) as the only form of currency at this time.

PRICE ADJUSTMENT

Our prices may change at any time, due to market trends and / or seasonal specials.

We will do our best to keep our prices competitive and friendly towards our customers.

HOW WE OPERATE

We are legally bound and operate under the Trade Certificate of the Czech Republic. Please visit the following institutions websites for more information:

Czech Agriculture and Food Inspection Authority

http://www.szpi.gov.cz/en/

State Veterinary Administration

http://eagri.cz/public/web/en/svs/portal/

ALLERGY INFORMATION

Please contact us and we will gladly provide allergy and ingredient information.

Last update: 30 August, 2015